Cancellation Policy

Last updated: September 2026

We understand that plans can change. Please read our cancellation policy carefully before placing your order.

Cancellation Window

You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Once an order has been shipped, it can no longer be cancelled and will need to go through our Return & Refund process instead.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible at hello@sistersole.com with your order number and the subject line "Order Cancellation Request". We will do our best to accommodate your request if the order has not yet been processed for dispatch.

Refunds for Cancelled Orders

If your cancellation request is approved, a full refund will be issued to your original payment method. Please allow 5– 10 business days for the refund to appear, depending on your bank or payment provider.

Orders That Cannot Be Cancelled

Once an order has been dispatched, cancellations are no longer possible. In this case, you are welcome to return the item(s) in accordance with our Return & Refund Policy.