Return & Refund Policy

Last updated: September 2026

Your satisfaction is important to us at SisterSole. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

Items may be returned within 30 days of the delivery date, provided they are:

• Unworn and in their original condition
• In the original packaging
• Accompanied by proof of purchase

Items that show signs of wear, damage, or have been altered will not be accepted for return.

Non-Returnable Items

• Sale or final sale items
• Gift cards

How to Start a Return

To initiate a return, please email us at hello@sistersole.com with your order number and reason for return. We will provide you with return instructions within 2 business days.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at hello@sistersole.com and we will make it right at no extra cost to you.

Questions?

Reach out to us at hello@sistersole.com — we are always happy to help!