Privacy Policy

Privacy Policy

Last updated: September 2026

At SisterSole, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
  • Payment Information: Payment details are processed securely through our payment providers. We do not store your full card details.
  • Usage Data: Information about how you browse and interact with our website, including IP address, browser type, and pages visited.
  • Cookies: We use cookies to improve your browsing experience. See our Cookies Policy for details.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Improve our website and product offerings
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties such as shipping carriers and payment processors solely to fulfil your order. These parties are bound by confidentiality obligations.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at hello@sistersole.com.

6. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@sistersole.com.